Frequently asked questions - our answers
order
Ordering is simple and takes place in three steps:
- Fill in the online form (name, address, e-mail)
- Upload official identification (e.g. ID, passport, driving license or foreigner's identity card)
- Receive the " debt collection extract " securely via email —usually within 24 hours (on business days)
Your official debt collection extract will be sent to you securely via email as a PDF document.
You will typically receive your debt collection extract within 1–24 hours on business days. Processing times may be longer on weekends and public holidays.
The fee is CHF 29.90 (incl. VAT) and covers all official fees as well as all payment and transaction costs. There are no further costs.
The Certificate of No Debt ( debt collection extract ) is issued by the debt collection office with jurisdiction over you. You will receive an official document that is recognized for various purposes, such as lease agreements, loan applications, employment contracts, and permits.
Yes. The digital " debt collection extract " is affixed with a qualified electronic signature by the relevant debt collection office. This signature is equivalent to a handwritten signature. You can verify its authenticity at any time at www.validator.ch.
Yes, this is possible. However, the applicant must be entered in the commercial register as an authorized signatory.
No, it is not possible to cancel, as the application is submitted directly to the relevant debt collection office after receipt of the order. This results in expenses and non-refundable costs.
Yes, you can order an " debt collection extract " as long as at least 14 days have passed since you registered at your new address. Otherwise, we recommend waiting to place your order until you have registered and your information has been entered into the registry.
Yes, you can order debt enforcement extracts for all your previous places of residence for the last 5 years. Please place a separate order for each place of residence. This is often requested by landlords or other institutions.
e-debt collection extract.ch
We are a specialized Swiss company that obtains official debt collection extracts for our customers quickly and securely by e-mail from the relevant debt collection office.
A debt collection registry extract in Switzerland is an official document that shows whether there are any outstanding debt collection proceedings or certificates of loss against an individual or a company. It is the same as a debt collection extract and is often required when applying for an apartment, a loan, a lease, or a new job. The document serves as proof of financial reliability.
Yes, all data is transmitted in encrypted form and stored on Swiss servers. Your personal data will be treated confidentially.
The fee of CHF 29 is made up as follows:
- CHF 17 official fees
- Payment processing and transaction fees
- VAT
- Costs for marketing, personnel, IT, website and server
No, we are a service platform that coordinates your application with the relevant debt collection office. We handle all communication with the relevant debt collection office. Once the document has been issued, you will receive your debt collection extract securely via email.
Our servers are located exclusively in Switzerland to ensure maximum data security.
Yes, we offer a fast and secure service in cooperation with the debt collection offices in Switzerland. Our platform ensures efficient processing so that we can provide you with the “debt collection extract ” quickly and digitally.
The debt collection office of your political municipality of residence is responsible for issuing the extract - not the place of weekly residence.
e-debt collection extract.ch will determine which debt collection office has jurisdiction over your case and handle all coordination and communication. Once you place your order, you don’t need to do anything else— we’ll take care of the entire process.
After a move, the extract is only available after 14 days in the new municipality.
The " debt collection extract " contains a list of all debt collection proceedings, garnishments, and certificates of loss issued that have been recorded over the past five years up to the current date.
It provides information on whether a debt collection has been contested, settled or resulted in a seizure or a certificate of loss. The extract relates to the place of residence of the person concerned or the head office of a company.
If you have changed your place of residence several times or once in the past five years, it is necessary to apply for a separate debt collection register extract for each previous address.
A " debt collection extract " reflects the current status as of the date of issuance and is therefore valid only at that time. In practice, however, experience has shown that it is recognized for up to two months after the date of issuance.
In most cases, you will receive the " debt collection extract " within 24 hours of placing your order. However, on weekends and legal holidays, processing time may take up to 4 days, as the debt collection offices are closed. We appreciate your understanding, as we are unable to expedite this process.
Important note:
Our emails occasionally end up in the spam folder. Therefore, please check your spam folder before contacting us.
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